Customer Care

Regular maintenance to ensure the best technical conditions for your laser system

How can we help you today?

At MINI, we know how important you are. That's why we guarantee fast assistance 24 hours a day, 7 days a week.

Our operating headquarters are in China, but we are dedicated to assistance throughout the country thanks to our headquarters in Dongguan city, Guangdong province, China.

Continuous Spare Parts Service

Complete availability of spare parts and shipping in 6-12 hours: over 40 lasers in stock, components related to electronic and mechanical parts, PLC and TV-cameras.

In situ assistance

A highly specialized team of over 10 field service technicians on hand to help you quickly solve any problem.

Web TV

An innovative idea based on an internal TV-camera system that allows us to connect with you in real time, also providing you with visual support.

Team Viewer

We can connect to your PC remotely: with our TEAMVIEWERdiagnostic software, we are able to analyze the problem and solve it in just a few minutes.

How long does it take

to restart a machine?

The answer is anywhere from a few minutes to 36 hours.

Technical analysis of the Software by our technicians in the event of a mistake by the operator;
If the problem is related to the Hardware, we will proceed to an immediate analysis and to the direct intervention in the center of one of our specialized technician.

Our goal is your satisfaction. Our biggest gain is your gratification.

Pre-sales service consultation

Make the right choice for your application industry to meet your requirements. Our specialists will be pleased to advise you on the MINI LASER’s versatile laser systems.

Our specialists conduct a feasibility analysis to help you choose the right laser systems for your application.

Our wide range of laser machines offer you favorable conditions at any time. Quickly and simply make the transition to laser technologies.

With the development and upgrade of laser systems as well as software update, we are constantly to open up new capabilities and applications.

On-site Installation, Commissioning and Training

To achieve the optimal processing parameters of production and ensure safe and efficient use of your laser machines.

Customer benefits

We conduct comprehensive system, operation and maintenance training on site. The training includes:

Laser safety protection knowledge

The basic principle of lasers

Laser system configuration

Software operation

System operation and precautions

System daily maintenance, laser adjustment and spare parts replacement operation skills

Maintenance & servicing

With our maintenance and service, we provide you with fast and reliable support, enable your high-precision laser machine run smoothly in production.

Updates & spare parts

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Technical issues and complaints

In case of technical questions and faults for your laser machines purchased from Mini Laser, please contact:

Tel:

+86-0769-33539575 (Asia & Africa area)

Email: james2972297@163.com

WhatsApp / WeChat +8613712275699

If you have any questions regarding a fault, please provide us with the following information:

• Your name and company name

• The photo of the nameplate on your MINI laser machine (indicating Model Number, Series Number and the Date of shipment)

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Do you need more information

Fill in the form next to it, leave your number and well will call you NOW!

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