Customer Care

Regular maintenance to ensure the best technical conditions for your laser system

 

How can we help you today?

At MINI, we know how important you are. That's why we guarantee fast assistance 24 hours a day, 7 days a week.

Our operating headquarters are in China, but we are dedicated to assistance throughout the country thanks to our headquarters in Dongguan city, Guangdong province, China.

How long does it take

to restart a machine?

The answer is anywhere from a few minutes to 36 hours.

  1. Technical analysis of the Software by our technicians in the event of a mistake by the operator;
  2. If the problem is related to the Hardware, we will proceed to an immediate analysis and to the direct intervention in the center of one of our specialized technician.

Our goal is your satisfaction. Our biggest gain is your gratification.

Pre-sales service consultation

Make the right choice for your application industry to meet your requirements. Our specialists will be pleased to advise you on the MINI LASER’s versatile laser systems.

Our specialists conduct a feasibility analysis to help you choose the right laser systems for your application.

Our wide range of laser machines offer you favorable conditions at any time. Quickly and simply make the transition to laser technologies.

With the development and upgrade of laser systems as well as software update, we are constantly to open up new capabilities and applications.

On-site Installation, Commissioning and Training

To achieve the optimal processing parameters of production and ensure safe and efficient use of your laser machines.

Customer benefits

We conduct comprehensive system, operation and maintenance training on site. The training includes:

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Technical issues and complaints

In case of technical questions and faults for your laser machines purchased from Mini Laser, please contact:

Tel:

+86-0769-33539575 (Asia & Africa area)

Email: james2972297@163.com

WhatsApp / WeChat +8613712275699

If you have any questions regarding a fault, please provide us with the following information:

•  Your name and company name

•  The photo of the nameplate on your MINI laser machine (indicating Model NumberSeries Number and the Date of shipment)

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Do you need more information

Fill in the form next to it, leave your number and well will call you NOW!

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