Q: What’s the package?
A: We have 3 layers package. For the outside, we adopt wood craft case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof.
Q: Will the package damaged during transportation?
A: Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe tranportation. We have exported to 180 countries worldwide. So please don’t worry, you will receive the parcel in good condition.
Q: How to install and run the machine?
A: Our technician have installed the machine before shipping. For some small parts installation, we will send detail training video, user’s manual along with the machine. 95% customers can learn by themselves.
Q: How can I do if the machine goes wrong?
A: If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.
Q: Can we add a protection cover?
A: Yes, we can add a protection cover if you need. We can customize the design as customers’ requests.
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